Question 1

How do I make a booking?

Accepted Answer

Choose the accommodation you want, select dates and number of guests, and proceed to payment. You will receive a confirmation email.

Question 2

How do I cancel a booking?

Accepted Answer

Go to your account, navigate to bookings, and click 'Cancel'. The property's cancellation policy will apply.

Question 3

Can I change the dates of my booking?

Accepted Answer

Contact the partner directly through the messaging system or create a support ticket.

Question 4

What is the check-in time?

Accepted Answer

Check-in times vary by property. Check your booking details or contact the partner.

Question 5

What payment methods are accepted?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe.

Question 6

What is the refund policy?

Accepted Answer

Refunds depend on the property's cancellation policy. Contact support for special cases.

Question 7

How do I request an invoice?

Accepted Answer

Invoices are automatically sent by email after payment confirmation.

Question 8

How do I change my password?

Accepted Answer

Go to Account > Settings and click 'Change password'.

Question 9

How do I delete my account?

Accepted Answer

Go to Account > Delete account. Your data will be removed in accordance with GDPR.

Question 10

How do I export my data?

Accepted Answer

Contact support to request an export of your personal data (GDPR right).

Question 11

Do you offer experiences?

Accepted Answer

We are currently preparing a range of rural experiences in Trás-os-Montes — from olive harvesting to traditional bread baking. Contact us at info@vivenciasturismorural.com to learn what's available during your stay.

Question 12

Can I cancel an experience?

Accepted Answer

Yes, we offer free cancellation up to 48 hours before any scheduled experience.

Question 13

What happens if the weather is bad?

Accepted Answer

We will contact you to reschedule or offer a full refund for any weather-affected activities.

Question 14

How do I contact Vivencias?

Accepted Answer

Create a support ticket on this page or email us at info@vivenciasturismorural.com. We aim to respond as quickly as possible.

Question 15

How do I become a partner?

Accepted Answer

Register as a partner on our platform. The Vivencias team will review your application.

Question 16

How do I report a problem?

Accepted Answer

Create a support ticket with the 'Complaint' category. We will prioritize your case.

Question 17

How to set up calendar synchronization?

Accepted Answer

Calendar synchronization keeps your property availability updated between Vivências and other platforms like Airbnb and Booking.com.

Export your Vivências calendar: Go to your property settings, open the Sync tab, copy the iCal calendar URL and paste it in the external platform.

Import external calendars: On Airbnb or Booking.com, find the iCal export URL. On Vivências, open Sync > Add calendar, paste the URL and save. Synchronization occurs automatically every 15 minutes.

Conflict resolution: If a date is booked on Vivências and also blocked on an external calendar, a conflict will be created. You can resolve the conflict by cancelling the Vivências booking or dismissing the alert.

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