Reviews on Vivências are collected exclusively from guests who have completed a booking on the platform.
After checkout, guests have 60 days to submit a review.
We send reminders on the 3rd and 14th day after checkout.
Each review is linked to a confirmed and paid booking. It is not possible to review without having completed a stay or experience.
We automatically verify that the reviewer is the guest who made the booking.
All reviews are published. We do not select or filter reviews based on rating.
Partners can respond to each review once.
Reviews can be reported for inappropriate content and are reviewed by our team.
The average rating is calculated as the arithmetic mean of all published reviews.
We show the rating from the first review, with no minimum threshold.
We never offer discounts, vouchers, or any compensation in exchange for reviews.
The reminders we send encourage sharing experiences, without any incentive.